FAQ

Need help? Find quick answers to your questions below.

 Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

 Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

 Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Please see our Terms & Conditions for complete details regarding our return policy.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving your items.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Also, after placing your order, you may click the “My Account / Order Status” link at the top right hand side of our site to track the status of your order.

1) Click the “My Account” link at the top right side of our site to register. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

During Checkout we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

We currently accept all major credit and debit cards as payment. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page. 

If we find that another UK company is selling the same individual product, with the same service conditions, at a lower price, we’ll match that price!